Frequently Asked Questions (FAQ) 2018-05-06T17:26:59-04:00

Frequently Asked Questions (FAQ)

What is the minimum booking requirement?

Both the The Bear Cottage and Thye Chalet de Lac Indien are available for 2 or 3 night minimums and there is greater flexibility for changeover days for weekly bookings. We do not accommodate 1 night stays.

What are the check-in and check-out times?

General check-in time is 4:00 p.m. Check-out time is 11:00 a.m. However, these times may vary depending on the property and the season. Please respect these times, as the property owner or agent needs ensure that the property is ready for the next guests.

How can I make a payment for my vacation rental?

Payment by Visa, Mastercard, American Express and e-transfer.

Will my Damage Deposit be cashed or processed?

A damage deposit is pre-authorized on the credit card you provide as security in the event of damages, excessive mess or when the terms or conditions of the Short-term Rental Agreement are not followed. Upon departure, you are requested to leave the property tidy and free of trash and have the furniture returned to its original place. If the property is not left in reasonable condition, or if a violation of the Short-term Rental Agreement takes place, then you will be charged a portion of the damage deposit up to the full amount.

What if I have to cancel my booking?

Please see our Cancellation Policy.

What if I wish to change my dates?

Please make sure you are certain about your dates prior to booking. In the case of date changes, please contact us to find out about alternate availabilities.

Do I need to bring my own linens, bedding, and towels?

Linens and towels are provided. All you need to bring is your own beach / outdoor towels.

Can I have guests?

There is nothing nicer than being able to invite friends and family to join you while you’re on vacation. In most cases, you are welcome to have guests during the day. The number of daytime guests should be reasonable and you are required to ensure that your guests respect the property and neighbors. Overnight guests should be limited to the maximum amount of mentioned on the property page people.

Is firewood included in my stay?

Firewood is not included. However, it can be purchased along the side of the road for around to Mont Tremblant around $10 per bag. You may also purchase it at Canadian Tire.

What do I do with my garbage?

Please help keep the property green by sorting the recyclables (plastic/cans, glass, paper/cardboard). Use the appropriate containers for garbage to avoid attracting wildlife. Instructions for garbage removal will be provided at each individual property.

Is there a phone on the property? What about cell phone reception?

You will need to bring your cell phone to the property. Please note: cell phone reception is not guaranteed to be great at remote County locations. Check with your cell phone provider as to whether they have a tower near your rental home.

Can I use my cell phone?

Don’t assume your cell phone will work throughout mont Tremblant as some areas of the region have limited cellular service (depending on the service provider). Check with your service provider to determine if your area has service.

Do I have to clean the cottage?

We request that you leave the cottage tidy. This means general cleanup and restoration such as returning furniture to its original place, washing all dishes, glasses, and countertops, and removing bottles and excessive garbage etc. before leaving the property. There should be a checkout list at the property and if you have any questions, do not hesitate to contact us. Our number is written on your Welcome Package.

Linens are provided and you do not need to launder them. Just turn down the beds that were used and the cleaners will take it from there.

Renters may be charged additional costs if the property is left in an unreasonable condition.

Who do I contact if I have a question or concern during my stay?

This information can be found in your Welcome email. Please make sure to add info@sourschalet.com to your contact list so that essential communications do not filter into your Junk Mail box.

Can I bring my pet?

Our properties are pet-friendly. Please inform us before bringing a pet and please click here for our pet policy.

Is there WIFI (wireless internet) included?

Our homes have Wifi. You can always contact us directly if you have any questions.